Account Director

  • Remote
  • Full Time
  • Account Management Team
  • Manager/Supervisor

Blue Corona is a technology-enabled digital marketing company that helps residential and commercial service businesses increase sales, reduce their marketing costs and differentiate their brands in the marketplace. For each client, Blue Corona implements inbound internet marketing strategies such as pay-per-click (PPC) advertising, search engine optimization (SEO), branding and promotions, website design and development, and marketing analytics services to measurably increase marketing performance.

As an Account Director you will be responsible for the retention and growth of the accounts within your book of business. You will lead a team of account managers and client services team members to drive strong results, ensure client satisfaction & sell across your account-base. You will work closely with Service Directors and Team Leads to ensure your team is following best practices and standard processes within the company.

Responsibilities:

  • Own your book of business and the retention, overall customer satisfaction, and growth of those accounts
  • Act as a strategic advisor for you Clients by identifying business and digital marketing opportunities, determining a strategy, and building and executing a plan
  • Lead a team of account managers and client services team members by:
    • Assisting with interviewing, hiring and training for account team members
    • Conducting regular 1:1s and performance reviews with account team members
    • Running account team meetings
    • Ensure account team works well together, communicates well with each other and assist in problem solving and conflict resolution when needed
    • Working closely with the team leads to ensure overall employee satisfaction and retention
  • Target a 98% or higher customer retention rate and own the overall customer satisfaction for your accounts:
    • Understand the business, goals & challenges that your customers face and work with account managers to present solutions
    • Lead team strategy sessions to develop and build plans that drive results
    • Track Client performance against standard KPIs
    • Conduct regular checks across Client base to ensure overall client satisfaction
    • Assist with Client issue resolution as needed
  • Drive overall account team growth through existing and new sales opportunities presented via your book of business:
    • Utilize white space report to identify, pitch and sell new services to your existing Clients
    • Generate referrals from your client base
    • Identify leverage points and potential partnerships from your existing book of business that can result in new business.
    • Manage the pipeline, pitch and sell those new business opportunities and upsells
  • General Administrative:
    • Monitor account receivables and pause clients at recommendation of billing team
    • Monitor profitability of accounts
    • Utilize tools like Salesforce, Teams, ClickUp, Box, etc. to manage day-to-day work flow

Experience 

  • 5+ years’ work experience
  • 2+ years management experience
  • 2+ years in account management, sales or a related position
  • 4-year college degree (high GPAs, business degrees and top-tier schools preferred)
  • Strong work ethic and a "do whatever it takes to get the job done" attitude
  • Proven ability to build strong relationships
  • Make intentional decisions quickly while using critical thinking
  • Team player with the highest level of integrity
  • Excellent written and verbal communications skills
  • Willing to have difficult conversations when needed
  • Cares about the personal growth & success of others
  • Ability to create and articulate well thought-out and well-written proposals
  • Knowledge of how businesses operate and the day-to-day issues small business owners face
  • Aptitude for managing numerous situations simultaneously and prioritizing effectively
  • Exemplary organization, time management, and follow-through skills
  • Ability to listen well, understand client needs and priorities, and translate them clearly internally  
  • Experience with Salesforce is a plus

Blue Corona Perks & Benefits 

  • Flexible/remote working opportunities 
  • Quarterly bonus plan 
  • Generous paid time off policy 
  • Health/vision/dental coverage 
  • Health Savings Account with employer contribution 
  • Casual dress code 
  • Company 401(k) matching 
  • Company celebrations and events 
  • Company-branded swag 

About Blue Corona

Founded in 2008, Blue Corona is a full-service digital marketing agency helping residential service companies increase their leads and sales, optimize their marketing costs, and differentiate their brands online. Blue Corona was recently named one of Inc. 500 2021 Best Workplaces and Charlotte Business Journal’s Best Places to Work (large companies), is a member of the prestigious Inc. 5000 Hall of Fame, and is a Google Premier Partner. 

Blue Corona is now a remote-first company, which means work outside of an office will be the primary working environment for most employees. Being remote-first also means the locations of our employees are intentional but flexible. Blue Corona is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Blue Corona is registered, you will not be eligible for employment. 

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